FAQ

Click here to view the instruction and care manual.

Our fulfillment warehouse is located in Memphis TN, 38118. Unless otherwise indicated, we process and ship all DoughEZ rolling systems and bakeware items within 1-3 business days, using USPS priority mail.
US Domestic orders can take up to 7-10 business day to deliver from the time of shipping.
International orders are shipped by way of USPS 1st class mail, which can take up to 10-14 days
to deliver.
Specialty orders such as custom cookie cutters, stencils and baking kits may ship separately and take longer to deliver. Please see specifics under product listings.

You may return Pastry Tools within 30 days from receipt of your order. Damage, Defective Merchandise Policy: 30 day return policy from time of receipt of delivery.
Terms:

All returns and exchanges must be in brand new, restocking condition and contain all original packaging and accessories to be accepted.
Items that have been in contact with any food product cannot be returned to inventory and a $10.00 restocking fee will be applied.
Product damaged through customer abuse or improper handling will not be
accepted. Original Shipping charges and Return Delivery charges will not be refunded.Special Orders cannot be returned.
Once we have received and inspected the returned merchandise, you will be notified via email concerning your refund. If approved, you can expect a refund within 3-5 business days.

Customer must notify DEZ Housewares Inc. immediately in the event of manufacturers defects or damaged items. We request that customer take photo of damaged dough roller system and original packaging materials at the time of delivery. For assistance, please contact Brenda Byrne, COO by phone: 1-920-DOUGH-EZ or via email at Brenda@doughez.com . A one year limited manufacturer’s warranty for parts or materials including guide sticks and silicone fiber mesh mat. Damaged, defective merchandise can be returned for exchange, only.
DoughEZ is a dough mat kit. Its intended use is for preparing raw dough products. Although the mat can withstand temperatures ranging between -40° up to 450° F, making is safe for dishwasher, microwave, freezer and oven.

We do not recommend that this dough roller system be exposed to extended high heat and oven temperatures. This product is not intended to be used as a baking sheet. Extended exposure to oven temperatures will cause yellowing or discoloration of the silicone mat. This is strictly cosmetic and does not affect the performance of the mat. Mat is not selfhealing. Cutting on mat with knives or sharp objects, should be avoided as it will cause scratches and damage the mat.

We will not give refunds or accept returns on cosmetic damage which includes scratches, cuts, discoloration and ware on printed logo.

Please see policies, care and use recommendations at www.doughez.com
Phone: 1-920-DOUGH-EZ or email us at Brenda@doughez.com Unfortunately, we cannot offer a credit for your shipping charges or fees paid to customs for international shipments.

You may send your return to:
DEZ Housewares Inc./DoughEZ returns
135 N. CHAMPIONS WAY, STE 212
ST AUGUSTINE, FL 32092

Please include contact information, email address and order number with return.

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Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

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Thanks for visiting Dough-ez.com. Please respect our business, by abiding by our Terms of Use.

We welcome and encourage the use of our products and website tutorials for both personal and commercial applications.

FREE PRINTABLE resources, may be reproduced and reprinted for personal use only. This includes Practice Sheets, Templates, and Free Downloads. Reprints can be used as long as the copyright notice remains intact on each page.

Text, instructional videos, and photos contained at Dougheasy.com and Dough-ez.com is copyright of DEZ Designs and is the sole property of Dough-ez.com unless otherwise noted. All content of the site may not be copied or reproduced in any form without written permission. Methods and recipes may be used when instructing and teaching others. Please do not use our instructions word for word and claim them as your own.

Despite our best efforts, we’re only human. The site may occasionally contain errors: incorrect prices, unclear recipe directions, etc. We will correct and update mistakes as we discover them, without liability for any disappointment they may have caused prior to their correction.

Any material you add to the site, including but not limited to, all content and photos on community.doughez.com, blog comments, and recipe and product reviews, will become a part of the site, and may be used for marketing purposes. If you’re not comfortable sharing what you write with the general public—please don’t write it. We also reserve the right to delete any obscene, abusive, or other objectionable materials posted to the site.

The entire content of doughez.com and its subsidiary sites, including dough-ez blog, is copyrighted as a collective work under United States copyright laws. Please do not re-publish, online or in print, any of the content and photos on our sites unless we give you permission to do so. Exceptions to this will be the free printable resources that will be clearly designated.

Terms and Conditions are subject to change at any time.

Please contact us if you have any questions about this policy.